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| Services Overview Providing Expertise for Highly Efficient and Cost Effective Solution Our dedicated Service Support group offers a methodology that ensures every customer engagement achieves maximum efficiency and productivity. This commitment is based on consistent, reliable process that allows us to be different and thus able to provide the best support and performance for all our customers, every time. Our consultative approach helps our customers on their requirement and combines with strategic planning to delivery a total solution that meets their business objectives. > Guaranteed support levels to meet business users SLAs > Reduced risk of losing data > Ensure successful backup strategy > Automate labour intensive tasks Assessment Evaluate current infrastructure and develop a strategy that support on going business objectives. Design We design end-to-end solution that will align based on business requirement and deliver a cost effective solution. Implementation We provide expertise to ensure successful implementation and configuration of the solution that we design. Data Migration We provide seamless execution of data migration to reduce any impact to the on going business. Project Management Our consultants reduce customers risk through a detailed project methodology When it comes to manageability, scalability, availability and performance. Ongoing Support includes > On site Support > Managed Services > Remote Administration > Backup and Restore Support > Reporting > Remote Support Service levels Level 1 : 7 x 24 x 365 operational support (2 or 4 hours response) Level 2 : After Office Hours and Weekends Level 3 : Monday to Friday |
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